A short questionnaire so we can configure the platform around how you actually work — not how we assume you do.
This takes about 15–25 minutes. Answers save automatically as you go, so you can leave and come back. Nothing is submitted until you press the button at the end.
Skip anything you're unsure about. We'll cover gaps on a follow-up call.
Who you are, and how to reach the right person.
Full trading name as it should appear on tickets and receipts.
One row per venue. Include any you'll use this season — temporary ground-shares included.
If you're splitting the season across grounds, list each. We'll cover which fixtures go where in Section 04.
Reserved, GA, or both. Drives the seat map and buying flow.
One per line with rough capacity. e.g.North Stand — 1,800 reserved · West Terrace — 600 GA standing · Family Stand — 400 reserved
Got a venue plan? PDF, image, CAD — mention what you have, we'll ask for files separately.
Fixture count, competitions, and any wrinkles like split venues.
League/regular only — cups can be added separately later.
e.g. "First 4 home games at usual ground, then 10 at temporary venue, then last 4 back to usual." Dates if known.
Tick everything you'll offer. Detail follows in the next sections.
For multi-match packs that aren't a full season. Skip if not relevant.
e.g. 2 — one for start of season, one for the end.
Key choice: it's the difference between "mini season ticket" and "discounted multi-pack".
e.g. "10% off equivalent singles", "flat price", "same as singles but one transaction".
Answer for this year and next — helps us plan ahead.
e.g. PayPal, cheque, supporter trust account, BACS standing order.
e.g. "Adult £220, concession £150, junior £40". Rough numbers.
Memberships often run alongside or instead of season tickets.
e.g. free programme, car park, members' bar access, away travel discount.
One per line: "Bronze — £40 — free league entry; Silver — £80 — adds cup; Gold — £150 — hospitality voucher".
Even with free entry, some clubs issue a (free) ticket per match for attendance tracking and gate scanning.
e.g. wristbands at the door, named guest list, app check-in.
Concession categories and any variation across fixtures or channels.
One per line. e.g. "Adult, Senior 60+, Young Adult 18–22, Junior 12–17, Under 12, Disabled supporter + carer".
Click-to-buy through to the turnstile.
Should one buyer manage tickets for a group (kids, partner, mates)?
Channels, payments, refunds, and the people running it.
e.g. existing merchant account, rates, constraints.
e.g. "Postponed games refund within 30 days; up to 20 comp tickets per fixture; no resale".
Including match-day stewards if they'll log in to scan.
Your current setup, timing, and what success looks like.
What needs to come across to the new system on day one.
Even a rough month helps us plan the build queue.
What absolutely has to work, by launch.
We'll be in touch to take it from here. In the meantime, you can keep a copy of your answers for your records.